Casoo Casino

Casoo

Rating: 9.4

Founded: 2019

Supported platforms Mobile (IOS, Android), PC Windows, MacOS, Tablet
Languages English, Spanish, Russian, Portuguese, Polish, Norwegian, Finnish
Currencies USD, EUR, RUB, AUD, CAD, PLN, NZD, NOK, Bitcoin, Ethereum, Litecoin
Restricted countries Denmark, France, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Spain, United Kingdom, United States
Software providers Netent, Microgaming, Yggdrasil, Spinomenal, 1x2 Gaming, EGT, PG Soft, Quickspin, Endorphina, Habanero, IsoftBet, Wazdan, Edict, Pragmatic, Booming Games, GameArt, TomHorn, RedTiger, PlayNgo, Betsoft, PariPlay, MrSlotty, EvoPlay, World Match
Casino games Video Slots, Roulette, Blackjack, Baccarat, Craps, Video Poker, Scratch Сards, Keno, Bingo, Pai Gow, Sic Bo, Casino Holdem
Deposit methods Visa, MasterCard, Skrill, Neteller, Maestro, Paysafe Card, Neosurf, Zimpler, Cryptocurrencies, Bitcoin, Ethereum, LiteCoin, Yandex.money, QIWI
Min deposit 10 $/€ (or an equivalent in another currency)
Withdrawal methods Visa, MasterCard, Skrill, Neteller, Maestro, Paysafe Card, Neosurf, Zimpler, Webmoney, Cryptocurrencies, Bitcoin, Ethereum, Litecoin, Jeton, Yandex.money, QIWI
Min withdrawal 20 $/€ (or an equivalent in another currency)
Withdrawal time Ewallets: 5-15 mins, Credit/debit cards: 1-3 working days, Bank transfer: 1-3 working days. Processing time: 0-120 mins.
Withdrawal limits €2,000 per day / €5,000 per week / €10,000 per month / €50,000 per year, All progressive jackpot wins will be paid in full
Live casino Yes
Live chat Yes
Regulators Curacao Antillephone (N.V. 8048/JAZ)
Established 2019
Support email help@casoo.com
Official website www.casoo.com

Screenshots:

Pros and Cons:

Fast withdrawals

Generous bonuses

Vip programm

24/7 support

Good selection of games

Many banking options

Nice design

Live casino

Cryptocurrencies available

Tournaments

Low withdrawal limits

Weak License

High wager on bonus

No cashback

Last updated: October 10, 2021

Basic information

It is common knowledge that Casoo casino was established in 2019 and has a license of Curacao gambling commission.

What is for the range of offering games and diverse services, you may find lots of games like slots or other popular casino games with live dealers assistance. Besides a wide range of provided games, there are about 20 payment methods available in Casoo casino. The list of providers that collaborate with this casino includes the most reliable and well-known ones as Quickspin, Microgaming, NetEnt.

Allowing for all mentioned above facts this venue can be considered as a big casino with a wide variety of games for all kind of players.

The main theme of Casoo casino is the trip through the outer space with the marvellous views of unnamed planet landscapes, fascinating looking aliens and their aircraft that carrying some precious stones to the unknown point in the sky by surfing across the planet’s surface maybe even with the mission of world significance.

Casoo account and verification

To start playing for real money at Casoo you need to open an account. You are supposed to enter your email, password, choose the account's currency.

Even though Casoo does not require to pass verification right away, I would recommend you to pass KYC before making a deposit. That way you can be 100% sure that in case you win something, your withdrawal will be fast and smooth.

Live chat and live games

It has a live chat, to open it you basically have to press on a “symbol of the chat” which located on the right side of the screen. After that enter your name and email address and push a button “start chat” to discuss the problem you’ve got.

Since 2021, the live chat at Casoo works 24/7, which is cool. I have contacted them by the way, they responded in 2 minutes.

As for live games, they are represented in the section “ Live” on the unfolding panel on the top of the left side (of casino interface). If you prefer Baccarat or Lightning Roulette you will find all the variety of these games on the special “live game” page. Moreover, there are some filters you will see, so it is possible to set up the particular providers, type of a game that you prefer and to choose the solely high-starred games that were estimated as good ones by other players.

Is Casoo casino legit (trustworthy)?

As was mentioned above Casoo casino is licensed by Curacao Antillephone N.V. (not E-Gaming). Even though this is not the strongest license (to put it mildly), the casino itself cares about its reputation and always act in players' interest. So yes, Casoo is a safe casino.

By the way, I have personally verified the validity of the license so its active as of today (how to verify any Curacao license by yourself).

Any issues are supposed to be resolved via next contact channels (you should press the sign “Need help? Click here” to learn more about support methods, you can find it at the very bottom of the site): live chat, ticket method (by writing the message right on the site), phone number: +35699609110 and their email: help@casoo.com.

On less serious questions, probably, you will be able to find an answer on the FAQ page. Besides, if you don’t get a response from the casino representatives you always can contact with the Curacao gambling commission support and try to solve the problem with their help (the information how to contact Curacao commission you can find in our other article)

Slots and casino games

There are 30+ software providers that represent their games on the Casoo casino website, among them all top gambling market providers such as Quickspin, Yggdrasil, Microgaming, NetEnt, MrSlotty, Booming Games, 1x2 Gaming, Evolution Gaming and others.

If you are prone to play mostly in slot games you should go on the page named “Games” and if you want to find, for instance, only games created by a particular provider or the games with a huge win or, maybe, the newest ones, you should set up the filters respectively. There is a big range of the slot games that you can choose, as you have guessed already.

The variety of Casoo casino “live games” with live dealers at the table include Baccarat, Blackjack, Roulette, Casino Holdem, even Monopoly, Football studio and many others.

Bonuses and promos

Whether you are for the first time in Casoo casino or you are already experienced player and sometimes go to its website. Nonetheless, you may be awarded some bonus depending on your player status and opportunities (sum of your deposit).

Welcome bonus package includes:

If you are a newcomer, it is a welcome bonus available for you, it is 100% (of your deposit) up to €300 + 100 Free spins.

And then:

  • 50% up to 300 euros +100 bonus spins - if it is your 2d deposit

  • 40% up to 400 euros - if it is your 3d deposit

  • 25% up to 1000 euros - if it is your 4th deposit

As we know, the size of bonus is important in the estimation of bonus value. But the bonus wager and the variety of games (with their RTP levels) available for you to play during bonus activation have more significant meaning.

Hence, in Casoo casino wager is 50x (which is an average coefficient on the market) and there are available just games with the RTP level lower than 97,5% (it is reasonable RTP level), which means you will have standard conditions during the bonus gameplay. Though, it is a long list of the games that are not allowed to play (while bonus wager is active) such as all roulette games, all Live games, all blackjack games, Agent Valkyrie slot and many other slots games. Full list you can find in the section “Terms and conditions” (“Bonuses”) at the bottom of the casino site.

Allowing for existing pros and cons, the welcome bonus package can be estimated as generous (it awards players with €300 and this amount bigger than other casinos usually do, moreover the RTP level of available games are quite high).

There are also reload bonuses might be available for you every weekend like 100% up to 500 euros bonus.

You don’t need any code to activate any bonus.

Tournaments. There are daily tournaments (galactic tournaments) available for all players at Casoo. On weekdays the prize pool is 2,000 EUR (each day), and 5,000 EUR on Sundays and Saturdays.

VIP-program. Each real money bet will bring you crystal points, which can be converted in valuable prizes.

Withdrawal policy and speed

The accepted currencies on Casoo casino website are USD, EUR, RUB, AUD, CAD, PLN, NZD, NOK, Bitcoin, Ethereum, Litecoin and the available payment methods include Mastercard, Maestro, Visa, Skrill. Neteller, Paysafecard, Yandex, Qiwi, Cryptocurrencies and others. All withdrawal methods are distinguished from each other by the time that will be taken.

Depending on the withdrawal method you have chosen your money will be transferred on your account/card/e-wallet from an hour to 5 or even more days. The quickest method available is e-wallets like Neteller and Skrill (usually instantly), the slowest is through bank wire, it takes on average around 5 days. The withdrawal limits in Casoo casino are not high enough and account for €2000 per day (€5000 per week, €10000 per month,€50000 per year).

Summing up, this casino withdraw winnings fast, though withdrawal limits are rather low, especially for highroller players. So I would not recommend this casino if you are a high stakes player. An average player should be fine with such limits.

Design and usability

Casoo casino has enjoyable interface design, with pleasant colores that were used and all features/options settled down “on the right places” on your laptop or smartphone screen. It is intuitive enough, so you will certainly not be confused during your gameplay experience. And in comparison with the casino websites, this one is perfect and wisely created what is noticeable at first sight.

Mobile gaming

Casoo casino has its own app for smartphones, tablets (IOS and Android) and laptops (Mac, Windows). So, you are able to enjoy its games whenever is convenient. Its apps work fast and with no interruptions.

If you don't want to download anything, you can play at Casoo via any web browser on mobile devices. It is possible because the casino's website is HTML5 friendly.

Conclusion

Summing up, I would say that this casino has its own pros and cons, so I enjoyed the welcoming bonus package, it was pretty generous and made me happy. I have not contacted the support service yet, but I’m glad that there are some channels for contacting, in the case I need some help from casino representatives, take place. As for my general impression, I like the interface and theme of Casoo casino website. And it is great that the latest game providing venues think about players relatively their comfort and safety.

Regarding the negative side of my experience, like other players, I always want to have bigger bonuses and better bonus awarding conditions, this casino is not an exception. Though it provides good conditions of getting the bonus anyway. The biggest disadvantage is low withdrawal limits, no question about that.

Casoo FAQ

Can I exclude myself? Yes, you absolutely can. Simply contact the support team either live chat (24/7) or email and ask them.

Can I deposit with Bitcoin and crypto? Yes, Casoo accepts Bitcoin (both deposits and withdrawals). Moreover, you can deposit/withdraw with Ethereum and Litecoin.

How to lodge a complaint? You can do it either in the complaint section on casino-howto.com (much faster) or contact the gambling commission.

Is there no deposit bonus? No, Casoo does not provide it.