Playamo: Ignored multiple times.requests self-exclusion

I am writing regarding a complaint for Playamo casino.On the 21st of December 2020 I have asked the casino live chat for a self-exclusion and delete my account.I have some serious gambling issue.The agent unfortunately wasn't able to do that for me,instead she said, she will forward my request but pointing me to send an email to my VIP manager regarding this issue.I received a reply from my Vip manager with my request ignored and instead a bonus offer and make me believe i will win again.I have tried several time to delete my account with the live chat and my Vip manager but she kept offering more bonuses and ignoring my request so i just kept playing and losing more. Also they allowed to play on there website even after i asked and was self excluded on there other parent casino named bitstarz .Please help me getting back my money since the self-exclusion request.I feel Playamo casino is breaking the license rules regarding the self-exclusion measures and in the future it could do more harm to other vulnerable customers like me