CasinoLuck Honest Review

CasinoLuck

Rating: 9.23

Founded: 1999

Languages English, Deutsch, Swedish, Norwegian, Finnish
Currencies USD, EUR, GBP, AUD, CAD, SEK, NOK
Restricted countries United States
Software providers Netent, Microgaming, RabCat, NYX, Genesis Gaming, Thunderkick, BigTimeGaming, IGT, Quickspin, ELK Studios, Skywind, Push Gaming, 2by2 Gaming, High 5 Games, Booming Games, PlayNgo, Aristocrat, Leander, Bluberi, Geco Gaming, Betsoft, Lightning Box, Old Skool, Inspired, Foxium
Casino games Video Slots, Roulette, Blackjack, Baccarat, Video Poker, Keno, Bingo, Crazy Time, Dream Catcher, Monopoly, Casino Holdem
Deposit methods Visa, MasterCard, Skrill, Neteller, EcoPayz, Bank transfer, PayPal, Paysafe Card, Klarna, Rapid, MuchBetter, Interac, EUteller, AstroPay, Giropay, Trustly, SOFORT, Zimpler
Min deposit 10 $/€ (or an equivalent in another currency)
Withdrawal methods Visa, MasterCard, Skrill, Neteller, EcoPayz, Bank transfer, Rapid, MuchBetter, AstroPay, Trustly
Min withdrawal 10 $/€ (or an equivalent in another currency)
Withdrawal time E-wallets: 24 hours, Credit/Debit Cards: 4-6 business days, Wire Transfer: 6-8 business days. Pending Time: up to 48 hours
Withdrawal limits 4000USD/month
Live casino Yes
Live chat Yes
Regulators United Kingdom, Malta
Established 1999
Support email support@casinoluck.com
Official website www.casinoluck.com

Screenshots:

Introduction

It is the known fact that Casino Luck was one of the first online casinos in the market. It was opened back in 1999. As a pioneer in the gambling field, it has extensive experience, and renovations happened in 2011 were made as a deliberate step of improvement in the obsolescent content and design of the casino’s website.

This casino could be considered as a medium-size venue that provides a wide list of games including slots, classic games, and scratch cards powered by different famous providers.

For the theme, it is moderately colorful with the clover (a green plant with four heart-shaped leaves) as a symbol of the casino and motto written under casino’s name: “It’s all in the name”.

As for ways of getting in touch with the casino’s support team, live chat is available on Casino Luck website and it is probably the most convenient way to complain or ask the casino something. Every player is able to contact via live chat with a casino representative in a matter of seconds. (I’m sorting out Live chat feature in greater detail in chapter Customer service below).

In tab “Table games” you will find live games alongside with regular table games. Hence, all the most widespread features and services are offered on the Casino Luck website.

Trustworthiness and license

CasinoLuck has licenses from some different controlling bodies including Malta Gaming Authority and United Kingdom Gambling Commission which are not only well-known regulators in the gambling world but also implementing the strictest rules to the casinos and providers, that were licensed by them, controllers.

There were not noticed and found any issues with the trustworthiness of this casino. As a result, a player of CasinoLuck will have a smooth and joyful experience.

Slots and casino games

This casino offers games by an extensive variety of software providers. All of them are licensed by reputable regulators. In the list of providers are presented on the CasinoLuck website you will see NetEnt, Microgaming, EGT and many other top enterprises.

The total number of games that are provided by Casino Luck is more than 1000. It means your preferences will be satisfied whether you are scratch cards fan or a regular slots player. The range of games is presented by tables games (Blackjack, Roulette, Baccarat, Football studio) in a live and usual format, slots (classified on featured games, new ones, classic ones and simply slots) and scratch cards (Hit the bank, Wizard of all, Cash farm and others). Each type of games is packed into a particular tab (which is doubled, so you can find it on the top part of the website page and in the middle of the page, as well).

Adding up, I have noticed a lack of filters which help to search a particular software provider or slots only with progressive jackpots.

Nonetheless, all games are disposed on web pages in fitted places which allows players start to play as fast as possible (that is what the players went at this casino for).

So, there are some pros and cons relatively slots and casino games representation at CasinoLuck, and you should try it by yourself to make your own judgement.

Bonuses

Among the promotions you will find:

1) Regular promotions (deposit match up (first deposit bonus), cashback and so on). At CasinoLuck you are able to get welcome bonuses and the other ones like VIP Program bonuses.

Welcome bonus package includes:

  • you will get a 100% bonus on your first deposit (up to 150 EUR). Minimum deposit equals to 20 EUR.

  • day 2 bonus: Reload bonus 50% up to 50 EUR.

This offer looks pretty attractive to players. You are able to be rewarded by a bonus in size of 150 EUR on first deposit and 50 EUR as day 2 bonus. To define if this bonus good or not, we should pay our attention to such figures and restrictions as wager and games we are allowed to play using bonus money.

At CasinoLuck wager is 35x your bonus, so it is required the sum of your welcome bonus would be wagered 35 times (at least, if it is not stated the other figure). For instance, if your deposit equals 150 EUR and, respectively, your bonus is 150 EUR, the max bet while wager is active 4 EUR, and we know that wager is 35x, we have to make at least 1312,5 bets (150*35)/4 (the sum that will be wagered is 5250) to cash out the given deposit and all winnings related to it.

To note, the bonus rules say that if you get a no-deposit bonus, in this case, the wager will be set to 50x (at least 50x) and if the bonus is 10 EUR, the sum of money that has to be wagered would be 500 EUR.

Some types of games won’t be counted towards your wagering requirements such as all Roulette games, all Video Poker games, all Hi-Lo Fever games, all Baccarat games and 3 card poker, all Quick Play games and slots like Treasure Island, Mega Moolah, Pearls of India and others (you can get acquainted with full information on this count Bonus Policy of CasinoLuck that is located on the bottom of the casino main page).

Please remember, if the bonus requirements were not fully fulfilled, bonus and winning will be confiscated from your account. In this case, to withdraw your deposit you have to contact with the support team.

2) Additional bonuses such as (on a date of this review):

  • The May madness has begun (chance to win a share of £30k)

  • Legends promo (an opportunity to win Electric Scooter by taking part in this promo)

  • VIP Programm (you should collect points, they will enhance your loyalty level and you will be able to get more bonuses)

Summing up, I’d conclude that bonuses in CasinoLuck are quite good. There are some restrictions set on cashing them out, but it is a common practice.

Withdrawal policy and speed

The following currencies can be used for withdrawal (and for deposit) at CasinoLuck: GBP, USD, CAD, NZD, EUR, SEK.

The payment methods include:

  • Skrill/Paypal

  • Wire Transfer/Instadebit

  • Credit/Debit card

  • Trustly

CasinoLuck process a request for withdrawal for 2 business days (48 hours). You can ask to cancel your request from within your “Awaiting process” box in Cashier.

After that, the payment will be in a process (can't be reversed already) for 1 day and only in 3 days the delivery begins.

All methods will be delivered within different periods of time:

  • Skrill/Paypal and Trusty will be delivered immediately. So, in total, it takes 3 days to get your money on such e-wallets.

  • As for Wire transfers, it takes 8-10 days to get you casino balance (5-7 days delivery + 3 days processing).

  • For Credit and debit card, it takes 608 days in total (3-5 delivery+3 processing).

As a result, the quickest way to get money from a casino is e-wallets like Skrill/Neteller.

Withdrawal limits are not high enough, a player can withdraw up to 4000 Euro per month.

To add up, the pending time during the withdrawal process is the only controversial moment concerning withdrawal policy and speed of CasinoLuck.

Customer Service

In terms of Live chat service, it is located on the top right part of the website between buttons “login” and ‘language’. It is available on CasinoLuck website 7 days a week from 6 a.m. GTM to 23 p.m. GTM.

All your questions will be answered within a very short time even if Live chat won’t be opened when your question is raised. Firstly, you will be able to find an answer in FAQs where all essential problems are described in details. Or you are always able to use email as a way of communication with the casino’s support team: support@casinoluck.com

Due to the fact, this casino has licenses of trustworthy regulators, their customer service works very well and regarding Live chat, the professional representatives clearly and with respect answer your questions.

Except for the specificity that working hours of Live chat is limited the support service can be estimated on the highest score.

Design and usability

The design of Casino Luck is simple but this simplicity looks quite nice. There are mainly 4 colors used on the website: green, grey, black and white. All pictures are well selected. The menu panel is located on the top of the screen and apart from tabs with game types consist of following buttons “exclusive club”, “help” and some options like “Live chat” and” log in” above the main panel, on the very top of the page.

All tabs, signs and pictures fully reflect what is inside of buttons. So, I’d say that the interface is intuitive, and you won’t be lost somewhere on the website without a hint of what to do next. Ultimately, you can read FAQs or ask a question via Live chat.

Mobile gaming

CasinoLuck has a mobile version, it is available on smartphones, tablets and laptops. So, you are able to play your favourite casino games in any spot of the World.

In conclusion

CasinoLuck can be considered as a reliable and well-made venue that offers a wide range of games and has a simple but nice design. Moreover, it rewards its new and loyal clients with good bonuses and provides players with the help of professionals. Of course, it has some questionable aspects like long processing time of withdrawal (2 additional days within which you can cancel your withdrawal request) and relatively low withdrawal limits.

Summing up, it’s a good casino that deserves the attention of players.

Pros and Cons:

Strong License

Generous bonuses

Vip programm

Low withdrawal limits

No races

No Cryptocurrencies