The Gambling Commission of Spain

The Directorate General for the Regulation of Gambling (DGOJ) is a department of the Ministry of Consumer Affairs in Spain, which was established to regulate gambling in the country and serves as a classic gambling commission.

Please note that the DGOJ is considered to be a local gambling commission which means its licenses are only valid in Spain. So to speak, a casino with a Spanish license can operate only in the local market (not internationally as licenses of some other countries allow).

How I chose the best Spanish licensed online casinos

Criteria I used to make this rating are the following:

• Trustworthiness. I guess it is hard to overestimate this aspect. A casino must have a spotless reputation in order to get in the rating.

• License validity. This is a routine procedure to add any online casino in any rating on my website.

• Software validity. Here is how I verify that the software used is licensed, not fake one.

• Account security. SSL protocol is bare minimum to have to consider a casino’s website safe. 2FA is even better.

• High quality support. By this I mainly mean live chat available 24/7.

• Reasonable KYC policy. This must be done in the most seamless way possible.

• Promotions (bonuses, VIP-programs, races, tournaments, cashback). To get in the rating above, a casino has to have at least some promotions. The more the better.

• Deposit/withdrawal methods choice. This is a very crucial part of overall user experience. Casinos from my rating have all popular payment options in place (both for deposits and withdrawals).

• Withdrawal limits. I consider a casino decent in terms of withdrawal limits if it allows players to withdraw at least 10,000 EUR per month.

• Variety of the games library. All casinos in the rating have slot/table games/live dealer games/card games in the games portfolio.

• Website’s user friendliness. The casino’s website has to download fast and have an easy to navigate interface.

Is the Spanish license strong enough?

Yes, it is considered a very decent one in the online gambling industry. The commission enforces its rules properly protecting players’ interests in a strict manner.

License types:

• Casino gaming (including slots, table games, card games)

• Poker

• Bingo

• Betting

• Sports/horse race betting

How to file a complaint to the DGOJ

There are two different ways how you can file a complaint to the DGOJ:

• in electronic format here: https://sede.ordenacionjuego.gob.es/tramite/login/inicio.jjsp?idConvocatoria=185

• on paper must be sent on this address: C/ Atocha nº 3. 28012 Madrid

Here is the rules on what a complaint must include: https://www.ordenacionjuego.es/en/reclamaciones

How to verify a Spanish gambling license

Here is the complete list of operators licensed by the DGOJ: https://www.ordenacionjuego.es/en/operadores/buscar

Self-exclusion in the Spanish jurisdiction

The DGOJ, in order to help players with gambling addiction, introduces a centralized self-exclusion service, which is called General Register of Gaming Access Bans (RGIAJ).

If you would like to exclude yourself from online gambling at casinos licensed by the DGOJ, you can do it in three different ways:

• in person

• online: https://sede.ordenacionjuego.gob.es/tramite/login/inicio.jjsp?idConvocatoria=10

• via a mobile app: https://play.google.com/store/apps/details?id=com.appjuego

Your ban will be permanent by default. However, after 6 months you will be able to cancel it.

Conclusion

Summing up, the Spanish gambling commission is a very reputable local gambling authority. It really cares about how online gambling is conducted in Spain.

I don’t usually say such things easily, but in case with the DGOJ it is definitely true, because the commission has introduced a very convenient self-exclusion service, which you can use in person or online (including a mobile app). Even the UKGC has not gone so far.