Danish Gambling Authority

The Gambling Commission of Denmark

Authority: 9.4

The Danish Gambling Authority (Spillemyndigheden) was established in 2000 as a part of the Danish Ministry of Taxation.

As it says on the the official website, the DGA is “ responsible for ensuring a well-regulated gambling market in Denmark where players are protected against unfair and illegal gambling”.

This means that the DGA is a local gambling commission so that it issues only local gambling licenses. If a casino acquires a Danish license, it can only operate in the Danish gambling market, not worldwide as some international gamling licenses allow (for example, a Malta license).

If a casino would like to offer its products around the world, it has to get some international license (Malta, Curacao, Isle of Man) on top of a Danish license.

Criteria based on which I chose the best Dasnish licensed casinos

To make this rating I have used these criteria:

  • Trustworthiness. A casino must have a spotless reputation in order to get in the rating. It means that it pays in time without delays or withdrawal cancelations.

  • License validity. I have not come across a casino having a fake Danish license so far. However, license validation is just best practice, and I take this step when I make any rating. Better be safe than sorry, right?

  • Software validity. This is another best practice which each affiliate website should follow. If a casino is in the rating, it means I have manually checked the software validity. I use this technique which provides 100% guarantee.

  • Account security. There are some red flags that help to recognize if a casino does not take account security seriously (for example, when there is no SSL protocol and many others). All Danish licensed casinos in the rating implement the highest security standards.

  • High quality support. What does high quality mean? It means your problem (should it arise) will be resolved as quickly as possible, and the quickest way to do it is via live chat. Hence, a casino has to have live chat on the website.

  • Reasonable KYC policy. A casino must not give players a hard time when it comes to this procedure.

  • Promotions (bonuses, VIP-program, races, tournaments, cashback). The more promotions a casino has the better. So this is quite an important ranking factor.

  • Deposit/withdrawal methods choice. There must be many popular payment options (Visa, Mastercard, Skrill, Neteller etc.) to make the deposit/withdrawal process as smooth as possible.

  • Withdrawal limits. To get in the rating a casino must have at least 10,000 EUR per month withdrawal limit which is enough for the majority of casino players. Please keep in mind that progressive jackpot winnings will be paid in full.

  • Variety of the games library. A casino has to have at least 1,000 video slots and card/table/live dealer games on top of that. That is what I would call wide games selection.

  • Website’s user friendliness. Nobody likes slow, over sophisticated websites. So to say, such casinos won’t get in the rating.

Is a Danish gambling license strong?

Yes, it is one of the most reputable gambling commissions. It declares high goals in terms of players’ protection, and, what is crucial, the commission really enforces all the rules to achieve these goals.

License types:

  • Lotteries and bingos

  • Betting (including sports betting)

  • Online casinos

  • Gaming machines

  • Public poker tournaments

  • Land based casinos (at the moment there are 8 land-based casinos in Denmark)

How to file a complaint to the DGA

To file a complaint to the Danish Gambling Authority you need to fill out the form on the official website, which you are going to find here: https://www.spillemyndigheden.dk/en/contact

In the “category” field just simply choose the “online casinos” section. Then you are supposed to fill out the “subject” field and the “message” field.

Please keep in mind that you can attach media files which is handy.

If your complaint concerns false advertising of services, it must be filed to the consumer ombudsman office: https://www.forbrugerombudsmanden.dk/

How to verify a Danish gambling license

Here is you can find the full list of online casino license holders: https://www.spillemyndigheden.dk/en/licence-holders

Self-exclusion in the Danish jurisdiction

The Danish Gambling Authority introduces centralised self-exclusion service for players with gamling addiction, which is called “ROFUS”. It means you can exclude yourself from online gambling at all Danish licensed online casinos at once.

To do so you need to visit this section of the official website: https://www.spillemyndigheden.dk/en/contact

In the “category” field simply choose “ROFUS - exclusion from gambling”, then fill out all required fields.

Here you can learn more how ROFUS works: https://www.spillemyndigheden.dk/en/rofus#rofus-

If a casino accepts Danish players does it mean it has a Danish license?

No, it is not always the case. On paper, only Danish licensed online casinos can accept Danish residents. In reality, many international licensed online casinos (for example, with a Curacao Antillephone license) accept players from Denmark.

Thus if a casino accepts players from Denmark it does not automatically mean that it has a Danish license.

Conclusion

Summing up, the DGA can be compared with the UK gambling commission meaning that both commissions are really doing a great job in terms of how they protect players’ interests.

The DGA has very strict rules regarding not only how a gambling operators must operate, but how it can and can not advertise itself. In this sense there are a lot of parallels between the DGA and the UKGC as well.

Moreover, the DGA has a centralized self-exclusion service. It is a bit rare thing to have even among very reliable gambling commissions around the world.

Website https://www.spillemyndigheden.dk/en
Email mail@spillemyndigheden.dk
Phone 72 38 79 13
Address Spillemyndigheden - Englandsgade 25, 6. sal - 5000 Odense C.

Reviewed by: Dmitrii Barca