How to Cancel an Active Bonus at an Online Casino?
In this article:
1) What is a bonus in an online casino?
2) Requirements for getting a bonus in online casino
3) Cancelable online casino bonus vs non-cancelable online casino bonus
4) Cancelling an active online casino bonus via website tools
5) Cancelling an active bonus in an online casino via live chat
6) Cancelling active bonus in an online casino via email
7) How to find out what options the certain online casino provides you with?
8) What happens if I cancel an active bonus (possible consequences)
What is a bonus in an online casino?
A bonus in an online casino is something valuable that you are granted by a casino as a new player or a loyal one. It could happen in 2 main forms:
Cash to your account. For example, you make the deposit 100 euro and get additional 100 euro on your balance (exact amounts depend on the particular online casino bonus policy)
Free spins. In this case, you are supposed to comply with some requirements that were determined by an online casino beforehand. Normally it would require to make some deposit (sum of deposit and conditions hugely vary from one casino to another)
Requirements for getting a bonus in an online casino
As I said before, bonus implies some conditions which player must stick to. The most widespread among them are:
Playing only in particular video slots while the bonus is active (that means we don't have access to the whole variety of casino games at that moment)
Size of maximum bet is limited (usually it is 5 euro maximum bet per spin)
Some casino players may find those rules inconvenient because they could hugely impact on gaming experience in a bad way.
So, what if we activated a bonus, and we don't want to be restricted by the requirements anymore? Some online casinos allow their players to cancel an active bonus but some of them, unfortunately, don`t.
Cancelable online casino bonus vs non-cancelable online casino bonus
Whether an online casino lets their users cancel an active bonus or not, all bonuses are divided into 2 main categories:
Cancelable (can be cancelled at any moment on the initiative of players)
Non-cancelable (can not be cancelled by a player. Although, an online casino could do so due to other reasons. For example, if bonus abuse took place)
Cancelling active bonus in an online casino via website tools
If an online casino allows you to cancel an active bonus (as most of them actually do), the best way to cancel is through the online casino website. Usually, this feature is implemented in your account section.
It is a step by step instruction on how to cancel an active online casino bonus through your Account section:
Step 1. Log into your account and click on “Bonus” section (sometimes it is the whole section devoted to bonuses into your account, sometimes the information about bonuses could be combined with other account information). Then, press the button which is usually called “Forfeit Bonus” or “Cancel Bonus”.
Step 2. After that, you are going to be prompted into the confirmation section. Confirm your action by pressing “Ok” button.
Step 3. Check your account for the confirmation that the bonus has been successfully cancelled. Somewhere in your account settings, it should be displayed as cancelled.
Now we are good to play without constraints. So, the full variety of casino games are available for us.
Those 3 steps have been followed through as an example in the certain casino. Of course, casino website interfaces could vary in different casinos. The bottom line is, you have to find where active bonuses are placed and cancel them there manually.
Cancelling active bonus in an online casino via live chat
If you are not provided with an option to cancel an active bonus on your own, then the next place to go is live chat. For sure, it is not as handful as doing it through your account settings, anyway, it’s pretty easy and straightforward.
This requires to find the “live chat” section on the online casino website and wait for a few minutes when a support employee gets in touch with you. Just name the bonus you going to cancel and don`t forget to ask when the changes take place.
Cancelling active bonus in an online casino via email
What are we going to do if there is no way to cancel an active bonus either manually or via live chat? As usual, the support email is our last resort because it could take some time to get our request done and for sure this option the least convenient.
Find out the support email address (in practice such information is displayed somewhere at the bottom of the website or could be found in “Terms and Conditions”), then contact them. All you are required to do is to let them know which exact active bonus(es) you are going to cancel.
How to find out what options the certain online casino provides you with?
This is could be a little bit challenging because online casinos usually state that they have got plenty of bonuses, but not in matters of specifying those bonuses term.
The best place to start our research is online casino “Terms and Conditions” section. Some online casino makes “Terms and Conditions” for bonuses separately. Go through all related to bonuses clauses and probably you are going to find information about whether the bonuses cancelable or not.
The next option would be to ask this question via live chat or email.
What happens if I cancel an active bonus (possible consequences)
All your winnings derived from this bonus and bonus body itself are going to be terminated, so you are going to be left only with your deposit sum (or what has left of it).
Please, watch out carefully whether your bonus has been cancelled successfully or not because violating bonus requirements could cause very negative consequences (including the confiscation of the entire deposit in some cases). If you have got any uncertainty don't hesitate to contact the casino's support.
The last thing I would like to draw your attention to is the majority of online casinos let their customers cancel an active bonus at any time they wish to. Hence, it would be a very reasonable decision for a player to choose online casinos only with bonus cancelling option.
Even if I can`t say that I often find myself in the situation when I want to cancel a bonus, you never know. So, it is always better to have such a choice than not to.