Withdraw Issues

Casino: Royal Planet

Claim ammount: 500 USD

I won 500.00 in the casino on 10/18/2020, sent over the required documents and they confirmed thru email that they had received them! Two weeks ago I inquired about my withdrawal thru chat and supposedly the casino manager, stated that everything was fine and I would be receiving my bitcoin payout the following Thursday 10/29/2020! Never received withdrawal then I chatted with John on November 3, 2020 and he stated that it was processing and I would be receiving it on the 5th but it never came! I informed John that according to my screen it wasn’t processing it was still pending and he kept assuring me it was in process! After it wasn’t deposited again I tried emailing and chatting on the 5th, 6th and 7th of November and no one answers emails or chats. I have printed documents of chats and emails from them! I would like my winnings paid out to me! This has been one of the rudest and worst casinos I have ever played in and will never be going back! They are liars and thieves and shouldn’t still be in business!

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