Underage playing

Hi.

My kid of 14 years ago has opened an account with Tsars.com and he was able to deposit and play in total of 1.100€.

On 20 of October 2020 I have contacted the casino through email to [email protected] letting them know that my kid has opened an account and played about 700€ and I have asked for a refund as this is illegal.

They refused to refund as they don't refund on such cases.

However, they were aware of this situation and this account, they didn't verified any documents/cards/etc.

My kid was able to login and deposit and play again after 14 days, using the same account and card, deposited further 400€.

I am requesting a refund ( at least the last 400) as they were aware of this situation and they didn't did anything to prevent happening this again ( such block the account immediately on 20 of October when I let them know about this situation and account).