scam with ruby vegas casino don't pay winnings for1week

hello I have 3 withdrawals pending for 1 week on ruby ​​vegas casino (screenshoots pending withdrawals) while I deposited by jeton wallet (screenshoot deposit section) and withdrawn by jeton wallet and I did not get a bonus but just had free spins without betting conditions which go immediately into the real balance as a mark in the 3 promotions (screenshoots) and I obviously played my deposit (screenshoot bet history) and in the chat it's always the same thing as they inform relevant team but nothing has been done my kyc is already checked for many months (screenshoots) and it smells like a scam because in their rules withdrawals are approved in 48 hours thank you for forcing them to pay my winnings and for putting this dishonest casino on a blacklist to prevent other players from being made scam thank you very much for your help best regards PS i can send you all the screenshoots by email my email [email protected]