Not giving credit after receiving the payment

,for the first time i deposited Some ETH on the Ethereum network to the ETH address that they introduced , my transaction was confirmed and after a few moments it was transferred by him to the main Casio wallet according to the clear reports of Ethereum Scan, so this And there was no mistake in my transaction Absolutely correct and never required any recovery or any other action ,But they did not increase my account balance and postponed the refund to 60 days later and blocked me from live support. This incident in the first experience of interaction shows their instability and unreliability, so I never suggest it and I strongly complain about them.