no credit account

9 I deposited the amount of 500 dollars with that address and immediately they transferred the above amount from the said address to the address of Dezgari with a high number of transactions, but they did not reflect the amount in my user account. For 20 days, my amount has been pending with them, and the support is not helping, and they do not care about my protest and my follow-ups, considering the fact that the inclusion of the GC mark as a license creates initial trust and non-compliance The user's rights by them mean that they are not committed to that license, so they request to see this system, dear. Regarding claiming my rights to return the money paid and in. I call the state of suspension awkward