Claim ammount: 20000 USD
Hello. This complaint happened on August 6, 18:10:20. I was playing XXXtream Lightning Roulette on the casino, and a bet for 20,000$ was placed without me touching the terminal, and shortly after that, an error mark appeared on the screen and I dropped my browser.
I then checked my history and found that there was no history of the $20,000 bet, but instead it showed a $0 bet, meaning that the bet itself had never been placed.
I contacted support and was told that the wager was executed and that no refunds were possible, which I believe is a violation of the following terms and conditions
10.1. in the event of unforeseen technical problems or other circumstances beyond the control of the casino, such as technical problems caused by third parties, the casino may cancel the bet and refund the player. 10.6.
10.6 In the event that a game has a bug or error that causes it to malfunction or pay out, Kajitabi reserves the right to remove the game and change the Player's balance and account details to correct the error.
I request a refund of $20,000 as stated in these Terms and Conditions.
I have also filed a complaint with the Licensing Board but have been ignored for over 2 months.
There is a lot of information out there that Antillephone's license does not reply at all and is the worst license ever.
Please please help us.